An important study conducted by The Center for Creative Leadership in North Carolina found that the single most important cause of managers derailing in the transition from middle to senior management was a lack of interpersonal skills. Interpersonal skills enable a manager to achieve willing cooperation rather than begrudging obedience. This fun and enlightening course will provide these skills.

A charm school for managers.

You Will Learn How To:
  • Understand a model of how perception is formed and its importance
  • Demonstrate rapport-building skills by tailoring behavior and communication patterns
  • Observe and interpret subtle sensory cues that reveal congruities and incongruities in the communication process
  • Identify the operative values and beliefs of others to help motivate them, maximize performance, overcome resistance, and diffuse emotional states that hinder performance
  • Identify the usefulness of these models and techniques to enhance performance in individuals, teams and organizations

You Will Benefit By:
  • Establishing rapport quickly and efficiently
  • Learning how to read other people
  • Understanding how to tailor your message to whomever you are communicating it
  • Improving your interpersonal skills and using them to get the willing cooperation of others
  • Mastering the keys to persuasive interpersonal communication
  • Becoming more tactful and considerate of others

Who Should Attend:
Managers who want to increase cooperation by improving communication and influence skills and anyone who needs to improve his or her interpersonal skills to enjoy greater personal and professional success should enroll in this course.

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LifeAnswers    |   360 Maple Ave West   |   Suite F     |  Vienna, Virginia 22180     |   TEL 703.242.9175    |     FAX 703.242.4583