Everything and everyone is interconnected through an infinitely complex network of systems. It is often difficult to trace the consequences of decisions and actions since the results are often far removed in both time and space. Further, when we become aware of these interconnections, we realize that many of our recurring difficulties are the result of the systems in which we operate and not of our own efforts. In fact, it is estimated that more than 95% of an organization's problems derive not from individual workers but from dysfunctional systems, processes and methods. Changing the system will change what people do, whereas changing what people do will not change or improve the system. Everyday workers make heroic efforts to overcome systems that don't work, but this need not happen since systems that work can transform the ordinary efforts of ordinary people to produce extraordinary results.

The structural cornerstone of building your business. Your organization will excel.

You Will Learn How To:
  • Recognize the key components of any system
  • Identify dysfunctional systems, processes and methods
  • Understand positive and negative feedback and when to use each
  • Understand the connection between systems and quality
  • Understand variation and the danger of tampering with a stable system
  • Differentiate between common cause and special variation
  • Identify when and how to intervene in a system
  • Recognize system loops and archetypes
You Will Benefit By:
  • Evaluating the long-term consequences of actions and decisions
  • Detecting signs of future problems before they arise
  • Thinking about the whole as well as the parts
  • Seeing multiple rather than single causes and effects
  • Detecting relationships and recognizing their importance
  • Learning that a system is improved by optimizing the interaction between its components
  • Understanding variation and its relation to quality
Who Should Attend:
Managers, supervisors, anyone who wants to improve organizational effectiveness or anyone who is tired of working in dysfunctional systems should take a hard look at this course. Anyone who is concerned with quality or who wants to learn the basic principles and tools of system thinking should investigate this seminar. This seminar is ideal for those who want to operate an organization more effectively and efficiently and who want to optimize the efforts of individuals.

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