Everyone has to deal with at least one difficult person.
To be successful at work, we need to be able to deal effectively
with colleagues, customers, managers, service providers, sales
staff, administrators, and people trying to influence us. This
seminar takes you through the process necessary to deal with
"difficults." Handling aggression and apathy while
motivating yourself and others is quite a challenge. When you
learn the secrets of the system, the problems of the difficult
people will belong to them, not to you.
Conflict: An opportunity or crisis
You decide.
You Will Learn How To:
- Approach situations without arousing or creating unnecessary
conflict
- Create positive actions from a negative situation created
by a difficult person
- Communicate effectively with hostile people
- Remove difficult people from an otherwise simple situation
- Develop a plan to deal with difficult people
- Avoid falling victim to secret agendas
- Diffuse anger and foster cooperation
- Neutralize difficult behavior and control the results
you want
You Will Benefit By:
- Sharpening your relationship skills, particularly your
ability to deal with road blocks
- Building listening and communication skills
- Establishing alternative solutions for problem individuals
- Developing assertive communication and conflict resolution
skills
- Understanding why someone may view you as a difficult
person
- Owning a repeatable method for dealing with difficult
people
- Establishing effective channels of communication and
knowing when to use them
Who Should Attend:
Everybody who interacts with others on a regular basis, including
managers, supervisors and team leaders who want to improve workplace
interaction and effectiveness should attend this course. Those
strongly motivated toward gaining an increased understanding
of self and others should enroll in this powerful seminar.
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