Belief: Sales Superiority's Common Denominator
We
become what we think about.
What
are you thinking about? What are you becoming as a result
of it? Is it good enough?
If
you want to be the highest earner in your company, you must
be the biggest believer in your company. You must have the
most profound belief in yourself. You must believe that if
you prospect does not decide to do business with you, they
have made a huge error in judgment. If they make an error
in judgment, you must take responsibility for it. You must
believe that you own the key to your customers' and prospects'
challenges. You must constantly think about your own ability
to help them succeed.
I
work with Dr. Wyatt Woodsmall from time to time. He was responsible
for writing much of the material that has made Anthony Robbins
such a huge success. He models the behavior of the top salespeople
in the world for a living. We had lunch a couple of weeks
ago, and he pointed out the most powerful belief shared by
the top salespeople in every industry he has studied. It is
the self-assured belief that when we don't get an order for
which we are being considered, we have done a disservice to
our prospect or customer. Do you feel that way?
As
one of the largest sales producers in the history of printing,
I was adamant about my ability to solve the challenges of
my prospects and customers. You can be, too. There are three
steps to creating this belief. Each one builds on the next
and creates an inner sense of surety that makes you unstoppable,
unbeatable and worthwhile to those you serve. Here are those
steps:
Work
a system that gets you in front of more new prospects than
anyone else you work with. In The Art & Science of PRINTING
SALES, I outline a system that will get you between one and
five new appointments a week. When you see more people than
anyone else, your self-esteem grows, and people pick up on
it. When they sense your self-worth, you will become attractive
to do business with. You also will be exposed to more kinds
of opportunities. This helps you build a synergy of good ideas
for solving your clients' problems.
Develop
a series of pitches that make the value of doing business
with you and your firm clear, concise and to the point. In
my book, Customer Creation, this is called the 30-second commercial.
If you are selling cut sheet work, have a "cut sheet"
pitch. If you are selling continuous forms, have a "continuous
forms" pitch and so on. Rehearse these as if you were
a major star about to give the performance of a lifetime.
Over time, as you master the material through practice and
performance, you will become more and more believable. That
believability will transfer to the people you are calling
on. They will begin to worry when they consider using someone
else.
Be
dependable so you can develop long-term relationships with
the people you call on. Of all the attributes assigned to
the ultra-successful salesperson, dependability is their most
admirable trait. If you are not dependable, you hold little
chance for keeping the good customers you attract. Don't promise
to do anything that you cannot follow through on. Do follow
through on everything you promise. Learn to say "no"
to people. It frees up your time to do the most important
things you have to do first. It even garners respect from
those you turn down.
Your
belief in your ability to successfully create immense value
for your market will distinguish you from those only hoping
to be successful. If you don't have a prospecting system that
gets you in front of new people every week, then start one.
If you don't have a good pitch for every product and service
that you offer, start writing and editing until you do. If
you promise things and don't follow through on your promises
- stop.
Make
up your mind to be the very best salesperson you can be. Make
up your mind to put these valuable distinctions about selling
into effect. If you are not getting what you want from your
sales career, think about how you can. These are three ways
that work. Think about them until you act on them. Act on
them until they work for you. You will become what you think
about.
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